Chase: insurance claim check facts
Chase handles insurance claim checks through a Chase-branded version of Assurant's InsuranceClaimCheck portal. Chase publishes its process tiers by claim size, and Chase checking customers can receive disbursements by direct deposit.
Claim portal: InsuranceClaimCheck (Chase-branded, run by Assurant)
Published facts
Claim portal
insuranceclaimcheck.com/chase (report claim, e-sign, upload documents)
Source: www.chase.com · last checked 2026-09-21
Insurance claim phone line
1-866-742-1461
Source: www.chase.com · last checked 2026-09-21
Document fax
1-678-475-8899
Source: www.chase.com · last checked 2026-09-21
Process tiers by claim size
Chase's claim packet describes different handling for claims under $20,000, $20,000–$40,000, and over $40,000 — larger claims get staged (monitored) disbursement.
Source: www.chase.com · last checked 2026-09-21
Repair progress inspections
On monitored claims, an inspector verifies repairs (starting around 25% complete) before additional disbursements; the remainder is released after completion.
Source: www.chase.com · last checked 2026-09-21
Direct deposit
If you have a Chase personal checking/savings account and the names match the check, disbursements can be direct-deposited instead of mailed.
Source: www.chase.com · last checked 2026-09-21
Portal account requirements
Creating a portal account asks for: loan number (from your mortgage statement), last 4 of SSN/EIN, property address and ZIP, phone number, and email.
Source: www.insuranceclaimcheck.com · last checked 2026-09-21
Good to know
- The portal may fail to load on iPhone browsers unless 'cross-site tracking' / third-party cookies are allowed — the portal's own FAQ has multiple entries about this. A desktop computer is the smoother path.
- The exact mailing address for your endorsed check is shown in your portal account and claim packet — use that one, not a generic address.
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