Five questions, then your roadmap

No account, no personal details — we never ask for loan numbers, Social Security numbers, or passwords. These answers only shape your checklist.

1. Who is your mortgage servicer?

The company you send your monthly mortgage payment to.

ChaseMr. CooperMy servicer isn't listed

2. Roughly how big is the insurance check?

A rough number is fine — it decides whether your servicer releases everything at once or in stages.

Under $20,000Between $20,000 and $40,000Over $40,000I'm not sure yet

3. Where is the check right now?

It hasn't arrived yetI have it in handI already mailed it to the mortgage company

4. Who will do the repairs?

A contractorWe'll do the work ourselvesNot decided yet

5. Does the homeowner live in the home?

YesNo (rental / second home / relocated after damage)

Optional: name this claim

Helpful if you're managing this for someone else — e.g. "Mom's roof claim".

Your roadmap gets a private link. Anyone with the link can view and check off steps — that's how sharing with family works.

CheckCompanion explains the process — it is not a law firm, public adjuster, or financial advisor, and it never handles your money. We will never ask for your bank, portal, or insurance passwords.

Facts about specific mortgage servicers link to their published sources. Your own claim packet and servicer always take precedence.

Restoration contractor? Give your clients this guide →